This role will serve as the technology business partner to Field Operations, Marketing, and Medical Affairs providing hands-on, technical and functional collaboration to support and improve the functioning and capabilities of Shionogi’s Veeva Commercial platform, commercial reporting and commercial data warehouse. This position reports to Associate Director, IT Commercial Systems.

• Work on Shionogi’s Commercial platform, including Veeva platform (Vault CRM, Align, Network, OpenData, PromoMats, MedComms), reporting platform, and DW – administering and implementing requested changes.
• Work closely with Commercial teams to support sales campaigns, speaker programs, national sales meetings, Veeva reporting and other commercial initiatives.
• Manage the planning, implementation, configuration, and ongoing administration of Shionogi’s Veeva CRM deployments, complete regular internal system audits, and preparation for upgrades.
• Prioritize, research, and respond to all Field Operations and Medical field-related questions.
• Provide ad hoc reporting for Field Operations.
• Ensure compliance with corporate policies and procedures, as well as all other applicable laws and regulations.
• Track application changes with version control and ensure that release management is documented and saved.
• Leverage problem-solving skills to analyze, measure, and recommend solutions in the Veeva Commercial platform.
• Synthesize and communicate results through oral and written presentations.
• Work with internal and external partners to enhance and support the CRM platform and process.
• Create and maintain reports within Veeva CRM/MyInsights and Commercial Reporting platform.
• Open and manage Veeva Help Desk issues.
• Conduct analysis and documentation of existing business processes; recommend process improvements.
• Produce documents for IT such as specification, test plan, test result, change control material, operational record, user guide, etc.

Minimum Job Requirements

Qualifications

• Bachelor's degree in Computer Science or related major.
• 5-7 years Veeva CRM configuration/administration experience in a multi-product, multi-team CRM org. Experience with Vault CRM a plus.
• Veeva CRM Certified.
• Experience with operations and analytics in the Pharma/Biotech industry.

Competencies

• Effective communication skills with the ability to present analytical and operational content.
• Strong attention to detail.
• Well organized, adept at working independently professionally.
• Self-discipline for time-management.
• Work effectively across functions as a team player.
• Customer-focused approach to business responsibilities and commitment to timely project delivery.
• Excellent critical thinking and problem-solving skills

Other Requirements

• Must live a commutable distance to our US Corporate Headquarters in Florham Park, NJ. Office presence required 50% per month, at least 2-3 days per week.
• Proficiency in reporting and data analytics tools, e.g., SQL, Excel, or Tableau preferred
• Experience loading and reporting with 3rd party pharmaceutical data preferred
• Veeva Vault experience preferred; X-Pages experience is a plus 
• Tableau report creation and administration a plus

Additional Information

The base salary range for this full-time position is $140,000-$170,000. Individual pay is determined by several factors, which include but are not limited to: job-related skills, experience, and relevant education or training. The range does not include the comprehensive benefits, vehicle allowance, bonus, long-term incentive, or any additional compensation that may be associated with this role.

Shionogi Inc. is an equal opportunity employer supporting individuals with disabilities and veterans. All qualified applicants will receive equal consideration for employment opportunities based on valid job requirements without regard to race, color, religion, sex (including pregnancy), marital status, national origin, age, ancestry, citizenship, disability, genetic information, status as a disabled veteran, a recently separated veteran, Active Duty Wartime or Campaign Badge Veterans, and Armed Forces Service Medal Veterans, or any other characteristic protected by applicable law. It is the policy of Shionogi Inc. to undertake affirmative action for protected veterans and individuals with disabilities in compliance with all federal, state, and local requirements to recruit a diverse pool of protected veteran and individuals with disabilities applicants and to ensure that our employment practices are, in fact, non-discriminatory.

If you are qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access this website to apply for a vacancy as a result of your disability. You can request accommodations by calling 973-307-3550 or by sending an email to ShionogiHR@shionogi.com.